Terms of Service

Effective Date: 9/17/2026 Business Name: Terry Herrmann Fitness Coach

These Terms of Service (“Terms”) outline the agreement between you (“Client”) and Terry Herrmann Fitness Coach (“Coach,” “Trainer,” “we,” “us,” or “our”) for personal training, fitness coaching, and related services delivered in person and/or digitally through the Trainerize platform.

By purchasing services, signing up for coaching, or accessing our Trainerize platform, you agree to these Terms.

1. Nature of Services

We provide fitness coaching, exercise programming, and personal training either online or in-person. Our services are for general fitness, education, and wellness purposes. We do not diagnose, treat, or cure any medical condition.

2. Health Clearance and Assumption of Risk

  • Health Clearance: By participating, you confirm you are in good physical condition and have consulted your physician about starting a fitness program. You agree to disclose any medical conditions or injuries that may affect your ability to exercise safely.

  • Assumption of Risk: Exercise carries inherent risks, including but not limited to injury, illness, and in rare cases, death. By participating, you voluntarily accept these risks.

  • Separate Waiver: You will also sign a separate waiver and acknowledgment of risk document. Participation is not permitted without both the Terms and the waiver.

3. Results Disclaimer

We make no guarantees of specific fitness outcomes. Your results depend on your personal effort, commitment, and adherence to the program. We provide tools and guidance; you provide consistency and effort.

4. Payments and Access

  • Payment Due Before Services: All fees for coaching, training, or programming must be paid in full before services begin unless a payment plan has been specifically approved in writing.

  • Payment Plans: If a payment plan is offered, each installment must be paid on time without exception.

  • Access Suspension: Failure to make timely payments will result in immediate suspension or termination of access to the Trainerize app, coaching services, and booked sessions until payment is received. Suspension of services does not waive any remaining balances owed.

  • No Refunds: Payments are non-refundable once services begin, except where prohibited by law.

5. Credit Expiration Policies

To ensure timely use of services and coach availability:

  • Coaching Call Credits: Expire 90 days after the planned end date of your program.

  • Personal Training Session Credits: Expire 180 days after the purchase date. Unused credits beyond these windows are forfeited and non-refundable.

6. Scheduling, Cancellations & Rescheduling

  • Cancellation Notice: Clients must give at least 24 hours notice to cancel or reschedule a session.

  • Late Cancellations/No-Shows: Sessions canceled with less than 4 hours’ notice, or missed entirely, may be forfeited.

  • Coach Cancellations: If we need to cancel or reschedule, we’ll provide as much notice as possible and arrange a suitable replacement session or credit.

7. Program Modifications

We may adjust your program or sessions based on your progress, feedback, safety needs, or medical changes you disclose. These changes are at our discretion and do not alter the agreed pricing or terms.

8. Privacy & Confidentiality

  • We respect your privacy. Your personal information, health details, and contact data will never be shared with third parties without your consent, except as required by law.

  • Communications may occur via email, text, or in-app messaging. You are responsible for maintaining your own device and account security.

9. Communication Expectations

  • Responsiveness: We aim to respond to messages within 24 hours.

  • Appropriate Channels: All official coaching communications should occur through Trainerize or our designated email/text number.

  • Boundaries: Communications outside agreed hours may be answered during business hours.

10. Scope of Practice

We are certified fitness professionals. We do not provide medical, psychological, or nutrition therapy advice beyond our scope of certification. Always consult qualified healthcare professionals for diagnosis or treatment of medical issues.

11. Limitation of Liability

To the fullest extent allowed by law:

  • We are not liable for injuries, damages, or losses you may experience through participation.

  • Your sole remedy for dissatisfaction is to stop using our services.

  • Our total liability for any claim is limited to the amount you paid for the specific service at issue.

12. Termination

We reserve the right to terminate coaching or app access if you violate these Terms, fail to pay, or behave in a manner that compromises safety, respect, or professionalism. Any outstanding fees remain due upon termination.

13. Intellectual Property

All materials, videos, and programs provided remain our property and are for your personal use only. You may not copy, distribute, or sell our materials without written permission.

14. Updates to Terms

We may update these Terms periodically. We’ll notify you of significant changes. Continued use of services after changes indicates your acceptance of the updated Terms.